SUPPORT

How do I submit a prize claim?

To submit a prize claim:

• Ensure you have an active subscription
• Record your shot during a round
• Make sure GPS location services are enabled
• The app will automatically verify your location is on a golf course
• Your claim will be processed and appear in your wallet within 24 hours

What are the subscription plans?

We offer two subscription options:

• Monthly: $9.99/month
• Yearly: $95.99/year (20% savings)

Both plans include a 3-day free trial. You can cancel anytime before the trial ends to avoid charges.

How do I cash out my earnings?

To cash out:

• You need a minimum balance of $50.00
• Go to your Profile page
• Tap "CASH OUT"
• Complete Stripe verification if it's your first payout
• Funds typically arrive in 1-3 business days

What are the prize amounts?

Current prize structure:

• Hole-in-One: $1,000.00
• Ace (Flat): $1,000.00
• Eagle: $100.00
• Birdie: $10.00
• Par: $5.00

Squad multipliers and referral bonuses can increase your earnings!

How do I cancel my subscription?

To cancel your subscription:

• Open the Settings app on your iPhone
• Tap your name at the top
• Tap "Subscriptions"
• Find StickIt and tap "Cancel Subscription"

Your subscription will remain active until the end of the current billing period.

How does GPS verification work?

StickIt uses GPS to verify that you're on an actual golf course when recording shots. This helps prevent fraud and ensures fair play for all users. Make sure location services are enabled for the app.

What is co-witnessing?

Co-witnessing allows other players to verify your shots. When multiple players are in a round together, they can serve as witnesses for each other's claims, adding an extra layer of verification.

How do I delete my account?

To permanently delete your account:

• Go to your Profile page
• Scroll to the bottom to the "DANGER ZONE"
• Tap "DELETE ACCOUNT"
• Confirm the deletion

Warning: This permanently deletes all your data including rounds, claims, and wallet balance. This action cannot be undone.

I'm having technical issues. What should I do?

Try these troubleshooting steps:

• Make sure you're running the latest version of the app
• Check that location services are enabled
• Ensure you have a stable internet connection
• Try restarting the app
• If issues persist, contact support with details about the problem